Customer Service representative (m/f/x) – French speaking 1st Level

The Challenge

Acting as interface between customers, partners and our products, our goal is to deliver best-in-class service. On the one hand, this includes helping customers solve potential problems with our products. On the other hand, you act as an advisor for our customers and partners in case of difficulties with the payment process, or providing information about our product portfolio, etc.

To support our team, we are looking for a motivated and highly customer-oriented employee with strong communication skills.

The Team

The Customer Service Unit consists of five teams in two locations (Bucharest and Tettnang). First level agents have direct customer communication and are responsible for problem solving via phone and email.
As a customer service representative, you will directly report to the Team Manager Customer Service 1st Level.

What you will do

After the first month of onboarding, inhouse training and knowledge transfer, you are able to work independently.

  • Acting as the contact person for our customers and partners, who turn to us with their questions and problems concerning the Avira products
  • Working on providing the step-by-step solution together with the customer 
  • You handle customer inquiries via telephone and email
  • When necessary, forwarding the inquiries from our customers to the next level of support
  • Documenting our best-practice solutions in our help desk and our knowledge base
  • You actively participate in the optimization of our processes and tools
The following points will help you to fulfill your responsibilities:

• You are fluent in French and English verbal and written communication
• Working with customers and helping them is a passion of yours
• You show a high degree of initiative and independency, but also like to achieve goals with your team 
• Practical experience with current Windows operating systems and Microsoft Office software is a must

An additional plus:

• German speaking
• First sales experience (cross-selling, upselling)
• Experience with MacOS X
• Knowledge of iOS or Android


This job is based in Tettnang, Germany near Lake Constance (between Friedrichshafen, Ravensburg and Lindau).
Please upload your complete application including your salary expectations.

Benefits and perks:

New Work

Stylish building with roof terraces

Canteen and ChocaVira

Modern office concept

Learning & Development

Unlimited access to Udemy

Trainings & Conferences

Specialist Career

Health & Wellbeing

Gym and fitness courses

“JobRad” bike leasing

Medical checkups

Family & Living

Relocation Package

Vacation child care

Avira Prime licences

Events

Onboarding events

Monthly Employee Meetings

Summer & Christmas parties

Location: Tettnang

How we hire

Interview
Practical Case
OnSite

If you want the outcome of your work to have a direct impact on making the Internet a safer place for 500 million Avira users please get in touch!

Apply now

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