Business Analyst

The Challenge

You will be part of the Avira Customer Connect unit, which is responsible for many Avira core services like the website, e-commerce, messaging, licensing and core backend systems. We enable all other teams at Avira to connect with our users.

You will be responsible for messaging systems that communicate with millions of users every day. You have great communication skills and you like to actively work with internal and external stakeholder and teams to understand their requirements and translate them into user stories for the development team.

You have a strong technical aptitude and you enjoy being the product owner for our messaging systems. You are goal oriented and passionate about analyzing system and business KPIs to further improve the communication to our users.

The Team

The Avira Customer Connect unit reports to the CEO. You will be part of the Marketing Infrastructure team that consists of Backend Developers, an Automation QA engineer and DevOps engineers.

You will closely collaborate with the people in the marketing infrastructure team and other teams in Avira located in Germany and Romania. We value open communication and honest feedback to continuously improve.

What you will do

  • Interface with various internal and external stakeholders to gather and analyze requirements and translate them into user stories
  • Be the product owner for our messaging systems (incl. backlog management, sprint plannings etc.)
  • Configuring, optimizing and reviewing our toolstack (e.g. Selligent, Google Analytics, Mixpanel)
  • Organize project meetings and stakeholder updates
  • Take a leading role in creating project plans and ensure project milestones are met
  • Testing the project deliverable before going live
  • Optimizing existing tools, systems and processes
  • Optimize the Avira’s customer communication funnels and support the marketing teams in achieving their goals

Benefits and perks:

New Work

Equipment of your choice

Subsidized Lunch

Open office concept

Learning & Development

Unlimited access to Udemy

Trainings & Conferences

Language courses

Health & Wellbeing

Gym Card

“JobRad” bike leasing

Medical checkups

Family & Living

Relocation Package

Flexible working hours

Avira Prime licences


Onboarding events

Monthly Employee Meetings

Summer & Christmas parties

Location: Munich

How we hire

Online Interview
Practical Case

If you want the outcome of your work to have a direct impact on making the Internet a safer place for 500 million Avira users please get in touch!

Apply now

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